How to Fix a Kindle Paperwhite Stuck on Tree Screen: A Comprehensive Guide

Are you an avid reader who loves the convenience of reading on a Kindle Paperwhite? Imagine the frustration when your beloved e-reader gets stuck on the tree screen, preventing you from enjoying your favorite books.

Don’t worry, we’re here to help you troubleshoot and fix this common issue. In this comprehensive guide, we’ll explore the causes of a Kindle Paperwhite getting stuck on the tree screen and provide step-by-step solutions to resolve the problem.

So, let’s dive in!

Understanding the Kindle Paperwhite Tree Screen Issue

When you power on your Kindle Paperwhite, it typically displays an image of a tree under the Kindle logo, known as the tree screen. This screen is part of the loading process and is followed by a loading bar indicating the device is booting up. However, in some cases, the Kindle Paperwhite may get stuck on the tree screen and fail to proceed to the loading bar or the main screen. This can be frustrating, but fear not, as we have several solutions to help you fix this issue.

Common Causes of Kindle Paperwhite Stuck on Tree Screen

Several factors can contribute to your Kindle Paperwhite getting stuck on the tree screen. It’s essential to understand these causes to effectively troubleshoot and resolve the problem. Here are the most common culprits:

  1. Software bugs: Like any electronic device, the Kindle Paperwhite can encounter software glitches that hinder its normal operation.
  2. Battery and charging issues: Insufficient battery charge or problems with the charging process can lead to startup problems.
  3. Hardware malfunctions: Faulty hardware components can cause the Kindle Paperwhite to freeze on the tree screen.

Now that we know what causes the issue, let’s explore the step-by-step solutions to fix a Kindle Paperwhite stuck on the tree screen.

Solution 1: Reset Your Kindle Paperwhite

Performing a reset is a straightforward and effective solution to resolve many software-related issues. To reset your Kindle Paperwhite, follow these steps:

  1. Press and hold thePower button for 40 seconds.
  2. Release the Power button after the specified time.
  3. Wait for the device to reset and reboot.

If the reset is successful, the screen should go off, flash a few times, display the tree screen again, and eventually show the loading bar indicating that it’s booting up. If the issue persists, try the reset process a few more times, varying the conditions such as connecting it to a computer or holding the Power button for a longer duration.

Solution 2: Fully Charge Your Kindle Paperwhite

Sometimes, the Kindle Paperwhite may get stuck on the tree screen due to low battery or charging problems. Ensure that your device has sufficient charge by following these steps:

  1. Connect your Kindle Paperwhite to the charger using the official cable.
  2. Let it charge for at least 24 hours, allowing the battery to reach a healthy level.
  3. Check the LED light at the bottom of the Kindle. It should flash orange during charging and turn green when fully charged.

If you encounter issues with the charging light not coming on, try using a different cable or power adapter. Also, ensure that the charging port is clean and free from any debris.

Once your Kindle Paperwhite is fully charged, repeat the reset procedure mentioned earlier, both with the Kindle plugged in and unplugged.

Solution 3: Tap and Press On Both Sides of Your Kindle Paperwhite

While unconventional, tapping and pressing on both sides of the Kindle Paperwhite, including the screen and the frame, can sometimes help reseat any loose hardware components. Follow these steps:

  1. Gently tap and press on both sides of the Kindle Paperwhite, applying light pressure.
  2. Focus on the screen, frame, and edges of the device.
  3. Be careful not to apply excessive force that could cause damage.

After tapping and pressing, attempt to reset your Kindle Paperwhite once again and observe if the issue is resolved.

Solution 4: Put Your Kindle Paperwhite into the Freezer

This solution may sound unusual, but some users have reported success in fixing their Kindle Paperwhite by placing it in the freezer for a short period. Here’s how to do it properly:

  1. Ensure that your Kindle Paperwhite is not warm, especially if it has been charging. Let it cool down to room temperature.
  2. Place the Kindle Paperwhite in a sealable bag to protect it from any potential liquid contact.
  3. Leave it in the freezer for approximately 30 minutes.
  4. After removing it from the freezer, perform a reset by long-pressing the power button.

Please note that this method should be used at your own risk, as it may potentially damage your Kindle Paperwhite if not done correctly or if left in the freezer for an extended period.

Solution 5: Let the Battery of Your Kindle Paperwhite Run Out

If all else fails, allowing the battery of your Kindle Paperwhite to completely drain can serve as a last resort. This will result in a cold boot when you recharge the device. Follow these steps:

  1. Leave your Kindle Paperwhite untouched until the battery is fully drained.
  2. This process may take a considerable amount of time, especially if the battery is fully charged.
  3. Once the battery is drained, plug your Kindle Paperwhite into a power source and let it charge for at least 2 hours.
  4. After charging, attempt to reset and power on your Kindle Paperwhite.

Additional Tips to Avoid Kindle Paperwhite Stuck on Tree Screen

While troubleshooting the issue, it’s crucial to consider preventive measures to minimize the likelihood of recurrence. Here are some tips to help you avoid encountering the Kindle Paperwhite stuck on the tree screen problem:

  1. Keep your Kindle Paperwhite’s software up to date by installing the latest firmware updates.
  2. Safely eject your Kindle Paperwhite before disconnecting it from a computer to prevent software conflicts.
  3. Avoid turning on your Kindle when the battery level is critically low.
  4. Maintain your Kindle and its battery in good condition by avoiding full discharges and charges.
  5. Prevent physical damage to your Kindle by handling it with care.
  6. Store your Kindle Paperwhite in a cool environment to avoid overheating issues.

By following these preventive measures, you can reduce the chances of experiencing the frustrating issue of a Kindle Paperwhite getting stuck on the tree screen.


A Kindle Paperwhite stuck on the tree screen can be a frustrating experience for book lovers. However, with the solutions provided in this comprehensive guide, you can troubleshoot and resolve this issue effectively. Whether it’s performing a reset, fully charging your device, tapping and pressing on the Kindle, using the freezer method, or allowing the battery to run out, there are several options to fix the problem. By understanding the causes and implementing preventive measures, you can enjoy uninterrupted reading on your Kindle Paperwhite. If the issue persists, don’t hesitate to contact Kindle’s customer support for further assistance.

About Author

I'm Shehraj Singh, I started the eReader.blog to help people learn more about eReader specifically Amazon Kindle, and help them fix any issues they may have.

I have a lot of experience with Kindle, and I want to share my knowledge with you so that you can make the most out of your device.

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