Why Won’t Your Kindle Turn On? A Comprehensive Guide to Troubleshooting

In this comprehensive guide, we will explore why your Kindle might not be turning on and provide step-by-step solutions to help you troubleshoot the issue. From low battery problems to hardware and software issues, we’ve got you covered.

So, let’s dive in and get your Kindle back up and running!

Low Battery Issues

Kindle Battery is Critically Low

One of the most common reasons why your Kindle may not be turning on is a critically low battery. If you haven’t used your Kindle for an extended period or failed to charge it in time, the battery may have drained completely. When the battery goes below a certain threshold, the Kindle may refuse to start and display a “battery is critical” error. To resolve this issue, follow these steps:

  1. Connect your Kindle to a power source using an official Amazon wall charger.
  2. Wait for at least a couple of hours to ensure the battery has enough power to turn on.
  3. If your Kindle remains stuck on the low battery screen even after charging, perform a hard reset by holding down the power button for 40 seconds and then releasing it.

Kindle Screen Stuck on Battery Exclamation Mark

Another common issue is when your Kindle screen is stuck on the battery icon with an exclamation mark. This indicates a problem with the charging parameters or a low battery. To fix this issue, try the following steps:

  1. Connect your Kindle to a power source using an official Amazon wall charger.
  2. If the battery icon with the exclamation mark persists, perform a hard reset by holding down the power button for 40 seconds and then releasing it.
  3. If the issue persists, leave your Kindle connected to the charger for about 20 to 30 minutes and repeat the hard reset.

Charging or Battery Problems

Battery Not Charging

If your Kindle is not charging, there could be several factors at play. The charger or charging cable may be faulty, or there might be an issue with the charging port on the Kindle itself. To troubleshoot this problem, try the following:

  1. Use a different charging cable and wall charger to rule out any issues with the original accessories.
  2. Ensure that the charging port on your Kindle is clean and free from any dirt or debris that might be obstructing the connection.
  3. If the battery still doesn’t charge, try connecting your Kindle to a computer’s USB port instead of using a wall charger.
  4. If none of these steps resolve the issue, it’s possible that the battery needs to be replaced. Refer to Section 4 for instructions on how to replace the Kindle battery.

Hardware and Software Issues

Hardware Issues

In rare cases, your Kindle may not turn on due to hardware issues. This could be a result of a loose connection between the battery and the motherboard or damage to the motherboard itself. If you suspect a hardware problem, consider the following options:

  1. Contact Amazon’s customer support team to inquire about repair options or warranty coverage.
  2. If you have experience with electronics repair, you can attempt to fix the issue yourself by following online tutorials or guides specific to your Kindle model.

Software Issues

Sometimes, your Kindle may experience software issues that prevent it from turning on. If you haven’t updated your Kindle’s software in a while, it’s worth checking for any available updates. Here’s what you can do:

  1. Connect your Kindle to a Wi-Fi network.
  2. Go to the Settings menu and select “Update Your Kindle” or a similar option.
  3. Follow the on-screen instructions to download and install any available software updates.
  4. If your Kindle is unresponsive and won’t allow for a software update, contact Amazon’s customer support for further assistance.

Replacing the Battery

Signs Your Battery Needs Replacement

If your Kindle still won’t turn on after trying all the troubleshooting steps, it’s possible that the battery has reached the end of its lifespan. Here are some signs that your battery may need replacement:

  1. The Kindle doesn’t hold a charge for as long as it used to.
  2. The battery drains quickly, even when the Kindle is not in use.
  3. The Kindle frequently shuts off or restarts unexpectedly.

How to Replace the Kindle Battery

Replacing the Kindle battery is a relatively straightforward process. However, it requires some technical skills and the right tools. Here’s a general overview of how to replace the battery:

  1. Purchase a replacement battery compatible with your Kindle model from a reputable source.
  2. Turn off your Kindle and disconnect it from any power sources.
  3. Remove the back cover of your Kindle using a prying tool and a Philips screwdriver.
  4. Locate the battery and carefully disconnect it from the motherboard.
  5. Install the new battery in the same position and reconnect it to the motherboard.
  6. Replace the back cover and secure it with the screws.
  7. Turn on your Kindle and check if it powers up successfully.

For more detailed instructions and video tutorials on replacing the Kindle battery, refer to reputable online sources or consult Amazon’s customer support.

Contacting Customer Support

If all else fails and your Kindle still won’t turn on, it’s time to reach out to Amazon’s customer support team for further assistance.

They can provide personalized guidance based on your specific Kindle model and help you explore any available repair options or warranty coverage. Contacting customer support is especially recommended if your Kindle is still under warranty. You can find the appropriate contact information on Amazon’s official website or through the Kindle support page.


Experiencing a Kindle that won’t turn on can be frustrating, but with the troubleshooting steps outlined in this guide, you’ll be equipped to tackle the issue head-on. From low battery issues to hardware and software problems, understanding the possible causes and solutions will help you get your Kindle back in working order. Remember to try charging your Kindle, perform a hard reset, and consider replacing the battery if necessary. And, if all else fails, don’t hesitate to contact Amazon’s customer support for further assistance. Happy reading!

About Author

I'm Shehraj Singh, I started the eReader.blog to help people learn more about eReader specifically Amazon Kindle, and help them fix any issues they may have.

I have a lot of experience with Kindle, and I want to share my knowledge with you so that you can make the most out of your device.

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